Gelato Window Server

Job details

The Role

 

• Curate a transporting guest experience

o Follow implemented systems to ensure consistency in product and service

o Build rapport and establish repeat guests from inside and outside the direct community

o Perform guest quality checks and initiate recoveries when necessary

o Ensure cleanliness, organization and beauty of the space are consistently a top priority

• Perform daily Gelateria ZUZU operations

o Greet guests as they approach the window

o Offer samples, information, recommendations

o Execute preventative maintenance & communicate any needed repairs to General Manager

o Open/Transition/Close in accordance with daily checklists; restocking, cleaning, sanitation,

signage updates,

o Scoop ice cream as per guests orders with accurate customizations & additions

o Follow Health, Safety, & Security protocols

o Keep the exterior of the window space guest friendly & clean

o Cash handling & reconciliation; balance cash register, organize and ensure accuracy

o Conduct inventory checks as needed

• Continually develop hospitality skills

o Ongoing development of product knowledge

o Be entrepreneurial in spirit and look for new daily efficiencies in the business

 

 

Who You Are

 

The right person for this role has a strong hospitality background and prioritizes both guest and team

member experience. The ideal candidate is equal parts people and process-driven with an aptitude for

creating efficiencies at all levels of the business.

 

Preference will be given to those who:

• Previpous ice cream / gelato experience

• Proficient in café or QSR style of service and operations

• Excellent communication skills at all levels of an organization

• Strategic, entrepreneurial and innovative thinker

• Passionate, positive, and approachable

 

What We Offer

 

We are excited to offer a competitive compensation package including but not limited to:

• A comprehensive health insurance and wellness benefits program

• 24-7 access to a health concierge and discounted memberships to wellness-driven products

• Discounted dining privileges at all of our restaurants for you + guests

• Consistent schedule and safe, positive environment awarded Best Managed in Canada by Deloitte

• Access to regular training and development programming for inside and outside of hospitality goals

• Internal priority role postings & hiring practises for expanded growth opportunity

• Competitive base salary based on role expectations and performance

 

 

Gusto 54 is an equal opportunity employer and encourages a diverse working environment. We prohibit discrimination based on legally

protected classes in accordance with applicable federal, provincial and local laws including ethnic origin, religion/belief, disability, age,

sexual orientation and gender identity/gender expression. If you are contacted for an interview and require accommodation during the

interviewing process, please let us know.

 

 

Kindly note, candidates selected for further consideration will be contacted.